Series · 3 parts

Getting Off Spreadsheets

Where a spreadsheet stops being enough for a cruise business, and what a real record replaces it with.

  1. Part 1

    Your Cruise Bookings Have Outgrown Your Spreadsheet

    A cruise booking is a set of dated obligations that keep changing after the sale. A row in a spreadsheet can hold the dates, but it cannot work them out or tell you when one is close.

    6 min read

  2. Part 2

    One Place for Client Notes, Preferences and Booking History

    The preferences that decide a cruise sale are physical, specific and easy to lose in an inbox. Where they belong instead, and what to capture after every sailing.

    4 min read

  3. Part 3

    Running a Small Agency Like a Big One

    What a large agency actually has is four systems, not more people. Which four, and why a stack of five subscriptions makes you the integration layer.

    4 min read